Our policy lasts 7 days. Customers can request a free return until 7 days have gone by since their order has been delivered.
We will provide a free return for any damaged/defective items as long as any claims are placed within 7 days from the time item has been delivered to the customer.
We will also provide a free return if we have sent the customer a wrong size or color variant of a product as long as any claims are placed within 7 days from the time item has been delivered to the customer.
Upon request, we can also provide a free exchange for a different size or variant as long as any claims are placed within 7 days from the time item has been delivered to the customer.
If you want to place a claim for damaged/defective item, wrong size or variant delivery or exchange for a different size or variant, please write an email to email@example.com. In the email, please include you order number and image proof of the damage/defects for faster processing. You can also call us at +386 41 332 142 for more information.
HOW TO RETURN A PRODUCT?
If you want to return a product, please send your order number you can find in your invoice to: firstname.lastname@example.org. If your product can be returned, you will receive the return procedure instructions and be issued a full refund once you return a product.
Not all products can be returned, some items can only be returned if they are damaged or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it with tags still attached. It must also be in the original packaging.
ADDITIONAL NON-RETURNABLE ITEMS:
- Gift cards
- Products worn, washed or damaged by customer
To complete your return, we require a receipt or proof of purchase.