Frequently Asked Questions

1. Which countries do you ship to?

We ship to all countries that are part of the European Union:

  • Italy
  • Germany
  • Spain 
  • Austria
  • Belgium
  • France
  • Netherlands
  • United Kingdom 
  • Croatia
  • Estonia
  • Ireland
  • Lithuania
  • Poland
  • Malta *
  • Czech Republic
  • Slovenia
  • Hungary 
  • Denmark
  • Latvia
  • Finland
  • Romania, 
  • Slovakia
  • Sweden 
  • Luxembourg
  • Portugal
  • Bulgaria
  • Greece

    2. Which shipping options are available on Denice Roma?

    We offer Free Express delivery for all orders. It's executed by FedEx or DHL express postal services and takes 2-5 business days.

    3. How much do you charge for shipping?

    Shipping is free, we cover all the shipping costs for all orders on Denice Roma, no exceptions.

    4. Are all items on Denice Roma genuine and authentic?

    Yes, we guarantee that all items we sell are 100% genuine and authentic, brand new in packaging supplied by leading Italian luxury fashion suppliers.

    5. Will I need to pay additional taxes and duties?

    No, taxes are included in the price of the product. We are shipping inside the European Union so you won't be charged any additional duties either.

    6. Do I have to create an account on Denice Roma to place an order?

    No, you don't have to, but we recommend you to create an account before purchasing for much smoother experience. 

    7. Which payment methods do you accept?

    We accept Apple Pay, Google Pay and credit cards VISA, MasterCard, Maestro and American Express.

    8. Can I place an order over a phone?

    Yes our support agents will be happy to assist you with your order. Call us at +38641332142

    9. How to return a product and get a refund?

    If you want to return a product please visit Returns & Refunds page to learn more details.